Customer Support Specialist (m/f/d)

cariad

Wolfsburg

vor 4 Tg.

WHAT YOU WILL DO

Conception, Implementation und operation of the support concept for your products along the life circle

Coordination, tracking and solving customer main issues

Proactive colaboration with support managers, product team members, external business and IT partners as well as experts for customer care and reporting

Representing the support management regarding your product in steering committees, board meetings and performance meetings

high grade of individual responibility regarding the support of your certain products

WHO YOU ARE

Degree in business, customer experience management or customer service or in a comparable qualification according to the chosen area of work

very good knowledge of incident & problem management

strong knowledge and experience regarding information management

long-term experience in the field customer care and support

high level of customer orientation and customer centricity

High affinity to digital services and customer needs in the digital area

Assured proficiency of digital applications (Messenger-Tools, Standard-Office-Tools) and a good understanding of Jira & Confluence

Very good English and German language skills (verbal and written)

NICE TO KNOW

35-hour weeks

Remote / mobile work

Company pension plan

Annual professional development

YOUR RECRUITING CONTACT

Jennifer Podjatzki

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