Collections Professional - Retail Collections Spain in Berlin
Mercedes-Benz Bank Service Center GmbH
vor 12 Tg.


The European Shared Services Retail Collections in Berlin is servicing accounts with a combined customer portfolio for Germany, Spain, Italy, France and BeNeLux.

The focus of this department is to loss mitigation through the negotiating with customer to reach a payment arrangement.

If payment arrangements are not possible the department is responsible for taking actions that reduce the potential credit loss for Daimler Financial Services.

Be a part of this exciting and dynamic challenge!

The owner of the position stewards self-responsible under the business scope of the customers assigned to them. The aim is to minimize risks, failures and losses by considering and respecting all internal and external requirements.

Your tasks will be :

  • Responsible for retail areas negotiate with customer to collect monthly installments from customers facing a problem of high arrears by using available technology while adhering to regulatory requirements.
  • Use negotiation tools to determine a customers reason for delinquency.
  • Provide proactive thinking to utilize internal tool kit to assist customer in determining the proper resolution (payment, restructure, voluntary surrender).
  • Provide restructuring agreements to qualified customers.
  • Provide support to collections third parties.
  • Manage of incoming and outcoming emails, letters, faxes and payments allocations.
  • Qualifications

    Professional Qualifications :

    Completed bank or commercial education, additional qualification desirable

  • Experience in a call center environment
  • Experience in debt collection
  • Knowledge about the Spanish market
  • Good knowledge in conflict resolution and customer retention
  • Proficient language skills in Spanish and English
  • Soft skills :

  • Communication skills
  • Flexibility
  • Good skills in negotiating
  • Good self assertion
  • Good teamwork skills as reliable
  • Self reliant way of working
  • Additional information

    This is a full-time job, temporary for 17 Month(s)

    It doesnt work completely without formalities. When sending your online application, please attach your CV, an individual letter and any references you may have (max. 6 MB).

    We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement.

    If you have any questions, you can contact the local disability officer once you have submitted your application form, who will gladly assist you in the onward application process : sbv-berlin

    Contact HR : HR Services, Phone : 0711 / 17-99533.

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