Order Management Clerk (m/f/d)
BASF Services Europe GmbH
Berlin, Germany
vor 2 Tg.

The Catalysts Division is the world's leading supplier of environmental and process catalysts. We develop technologies for air protection, fuel production and for efficient manufacturing of chemicals and other products, including battery materials.

We help our customers to be even more successful with our knowledge of precious and base metals and our passion for innovation.

RESPONSIBILITIES

Within our Customer Service, Order Management & Pricing team, which is part of the Global Supply Chain Team, we ensure an essential service for our highly demanding customers.

You re dealing with international customers on a daily basis. Join our team as soon as possible and ensure together with us high-quality Customer Service!

  • You ensure execution and processing of orders across regions and coordinate the execution of orders out of the US / EU sites
  • Internal and external communication on order status as well as liaisons between business unit, sales, production and logistics will be part of your daily business.
  • You support the set up and maintenance of global processes for the execution of global / cross-regional orders.
  • You apply KPIs to continuously evaluate consistency, effectiveness and efficiency of processes and create transparency to the business community providing up to date status on orders.
  • You are accountable for global / cross-regional Customer Service Activities for specifically assigned customers.
  • QUALIFICATIONS

  • Bachelor's degree in economics / finance / supply chain or a comparable qualification
  • initial experience in logistic processes, customer service and / or business supply chain in both domestic and international markets
  • knowledge of Export documentation, Incoterm requirements and Letter of Credits
  • ability to analyze data for process improvements and independently solving problems
  • ability to communicate fluently in English and German
  • excellent organizational skills and attention to details
  • BENEFITS

    Onboarding to help you settle in quickly, ensuring you are part of the BASF team from day one.

  • Flexible working hours so that you can organize your working and private life according to your needs.
  • 30 days of paid vacation, special leave and sabbatical options.
  • Location-independent work models with defined days of presence in Berlin and place of residence in Germany.
  • Development discussions and programs so that you can reach your full potential.
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