Agent Customer Service STR
Cargolux
Stuttgart, Germany
vor 2 Tg.

Travel Required : Occasional travel Contract Duration : Permanent Shift Work : No Stuttgart, Germany

  • Ensure a timely and efficient cargo reservations service to internal and external customers
  • Develop the relationship with the customer base and use the acquired knowledge to strive continually to improve the conversion ratio of enquiries to bookings
  • Manage and maximize available capacity on designated traffic lanes using existing support tools
  • Ensure accurate and timely reporting of revenues and costs for traffic lanes managed
  • Essential Requirements For The Position :

  • Secondary technical education or accomplished apprenticeship with focus on logistics or any other relevant field
  • Previous exposure in a cargo environment will be considered as an advantage
  • Relating openly and comfortably with diverse groups of people, anticipating and balancing the needs of multiple stakeholders
  • Strong written and oral communication skills
  • Feeling comfortable to work in a team as well as autonomously
  • Strong time management skills and being able to take decisions within tight deadlines
  • Ability to plan and prioritize work aligned with organizational goals
  • Good analytical and organization skills
  • Fluency in written and spoken German and English; other languages are a distinct advantage
  • Proficiency in MS Office (Word, Excel, Powerpoint and Outlook)
  • Working Conditions :

  • Position based in Stuttgart
  • A Certificate of good conduct (Casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection
  • Working hours 09 am to 06 pm with one hour lunch break
  • Working Time Monday to Friday
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