JOB DUTIES AND RESPONSIBILITIES :
Please note that due to a US government contract, this specific position requires U.S. citizenship status.
This position is to provide Personnel Security help desk support for a client in Stuttgart, Germany. Job duties consist of, but are not limited to, the following :
Other elements of this position may include : -Daily interaction with customer to resolve system related issues. -Provide desktop support to system users and system troubleshooting for customers, technicians and overall system health.
Advise the technicians and assist them as the "eyes" of the system -Gather and analyze information through discussions with customers and technicians for use in programming to program system field devices in accordance with the system standard.
Implementation of testing procedures, and final testing of systems, and resolution of deficiencies. -Have knowledge of and implement actions directly affecting overall system application health and performance.
Document test results with the technician and system event logs. -Define and create system level access management in cooperation with the customer and existing standard access levels for each location -
Generate system reports and analysis of data to provide detailed diagnosis and solutions to customers regarding information reported -
Daily analysis of system applications interpreting system health and defining proactive and strategic approach to system maintenance -
Develop and provide documentation and technical training for system users and customers. Provide training for LENEL system as well as other systems that interface with LENEL.
dispatch technicians and ensure ticket resolution.-Maintain and safeguard user permission groups and create user accounts -
Escalation point providing direction and tasking for badge office technicians
MINIMUM REQUIREMENTS : Experience :
Experience : The position requires
The position requires
Security Clearance : TS / SCI Security Clearance