PHYSICAL SECURITY AND BADGING HELPDESK 1 [TS]
M.C. Dean, Inc
Stuttgart, Germany
vor 15 Tg.

Description

JOB DUTIES AND RESPONSIBILITIES :

Please note that due to a US government contract, this specific position requires U.S. citizenship status.

This position is to provide Personnel Security help desk support for a client in Stuttgart, Germany. Job duties consist of, but are not limited to, the following :

  • Provide professional customer service
  • Multi-tasking and handling in person communication, phone calls, and e-mails
  • Basic desktop and system troubleshooting
  • Create and issue access control badges
  • Access level management and assignment
  • System health checks and reporting
  • Document issues and create trouble tickets
  • Process visit requests
  • Database administration
  • Other elements of this position may include : -Daily interaction with customer to resolve system related issues. -Provide desktop support to system users and system troubleshooting for customers, technicians and overall system health.

  • Consult with technicians and system users and develop and analyze information for proper programming of system application.
  • Advise the technicians and assist them as the "eyes" of the system -Gather and analyze information through discussions with customers and technicians for use in programming to program system field devices in accordance with the system standard.

    Implementation of testing procedures, and final testing of systems, and resolution of deficiencies. -Have knowledge of and implement actions directly affecting overall system application health and performance.

  • Documentation of testing procedures and results. Analysis of testing documentation and issues with the technicians for specific areas and specific procedures.
  • Document test results with the technician and system event logs. -Define and create system level access management in cooperation with the customer and existing standard access levels for each location -

    Generate system reports and analysis of data to provide detailed diagnosis and solutions to customers regarding information reported -

    Daily analysis of system applications interpreting system health and defining proactive and strategic approach to system maintenance -

    Develop and provide documentation and technical training for system users and customers. Provide training for LENEL system as well as other systems that interface with LENEL.

  • Obtain necessary information for analysis of trouble tickets issues; Document issues; design, develop, document and analyze solutions or modifications for software, hardware or other system components;
  • dispatch technicians and ensure ticket resolution.-Maintain and safeguard user permission groups and create user accounts -

    Escalation point providing direction and tasking for badge office technicians

    MINIMUM REQUIREMENTS : Experience :

    Experience : The position requires

    The position requires

  • At least five (5) years of DoD experience
  • Eligibility to work in Germany -Must be able to obtain vendor Professional Certification (Lenel) -Education : High School Diploma or equivalent -
  • Security Clearance : TS / SCI Security Clearance

  • Must be able to communicate in a polite and clear manner with customers, and be able to communicate information, verbally and in writing, so others will understand.
  • Working well with others to complete projects.
  • 5 years of DoD experience in security, intelligence, or database management
  • 2 years experience working with Joint Personnel Administrative Database (JPAD)
  • Lenel Certification; 2+ years of experience working with Lenel Systems
  • This position may require ongoing or intermittent use of a company vehicle. Selected candidates must possess an acceptable driving record in accordance to our policy.
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