Service Desk Team Leader Level 1
Specsavers
Expression of Interest Victoria,
vor 1 Tg.

What you'll do

What we can offer you

At Specsavers we promise to make you feel good, smart and cared for. To support this promise we have a range of different benefits within the support office, that include.

  • Quarterly Bonus Scheme
  • On site free parking
  • Birthday leave, Volunteer leave, Paid Parental leave
  • Health & Wellbeing programs
  • Fully funded Social Club provides a wide range of activities throughout the year.
  • We are well-known for valuing our people and offer not only competitive reward and benefits but also ongoing development and training

    The Role & Team

    We are currently recruiting for a Level 1 Service Desk Team Leader on a full time basis. The role will report into the Service Desk Manager and has six Service Desk Analysts reporting directly into the position.

    The overall purpose of the position of Service Desk Team Leader is to provide professional front line IT support, technical diagnosis along with fault resolution for all Specsavers Stores, internal users and Specsavers Labs.

    Furthermore, this role will oversee the day to day operations of the Level 1 Service Desk Team and support the Level 1 Manager with smooth running of the Service Desk.

    The skills we are looking for

  • Previous experience working in an IT Service Desk or IT Support environment
  • Excellent relationship management and performance management skills
  • Proficient across ServiceNow Tool and ITIL
  • Good understanding of support tools, technologies and processes
  • A competent level of hardware / software troubleshooting ability
  • Able to identify, document and implement solutions
  • Understands and has worked in an environment which adheres to SLA’s
  • About Us

    At Specsavers we believe a diverse, inclusive and flexible culture enables our people to bring their whole selves to work and be proud of doing so.

    Employing a diverse team reflective of our communities and customers is central to our success! At Support Office, we have a wide breadth of functions, from Marketing, Technology to People & Organisation and Finance as well as unique functions such as Audiology, Optometry and Glazing Services!

    Creating a great place to work for our people is pinnacle to us and along with our Behaviours is at the core of everything we do, ensuring our people feel good, cared for and smart.

    We like to think it’s a fun and positive place to work why not have a look for yourself

    Applicants for the role are required to have current working rights as per, relevant government legislation.

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