Releases new energy - your commitment : Combines passion with know-how - your profile :
You control all support / back office functionalities in the area of customer support, processes and energy industry issues.
You ensure functioning operational processes to the customer and within the system landscape (Prospect2Invoice); for electricity, gas, household and commercial customers.
You ensure operational excellence and preventing customer churn.
You establish and develop the customer service area and, linked to this, control and monitor of external service providers / call centers.
You create and optimize processes and customer care in the areas of supplier change, customer service (including complaint management), accounting, financial accounting, dunning and collection).
You create measures for customer retention and customer acquisition.
You implement and monitor of market communication; maintenance of the market partner database and EDIFACT master data
You are the Interface to the CRM software management / marketing / sales areas; key-user Power cloud.
You assume projects in the marketing and sales area Energy Retail.
You have successfully completed your training as an industrial clerk (m / f / d) or your studies in business administration and have several years of professional experience in the described field of activity.
You have experience in project management and project leadership.
You have relevant expert knowledge of Energy management processes, Sales & Marketing and technical & methodological competence.
You are characterized by a systematic, analytical and entrepreneurial mindset.
You convince with a high result orientation and your strong communication skills.
You are a real team player and can organize yourself very well.
You have a strong affinity for numbers and the ability to problem solve and collaborate with other departments to find a solution.
You have very good MS Office skills, especially Egon / Joules and good SAP and power cloud skills.
Business-fluent spoken and written German and English skills complete your profile.
And this is how we back you up :
Arrival made easy : With the help of a welcome training and an orientation plan, we introduce you to your new tasks in a structured manner.
A personal mentor will be at your side with help and advice.
Moving forward together : In a collegial atmosphere we live open communication, support each other and share our knowledge.
In addition, we promote your professional and personal development with further training opportunities.
Your commitment pays off : We reward your commitment with fair remuneration based on international standards, consisting of a fixed and a flexible component - based on the achievement of objectives.
On top of this, you can count on capital-forming benefits, a company pension scheme and accident insurance.
Work-Life-Balance : The compatibility of family and career is a major concern for us. And so that there is enough time for the family away from work, you have 30 days of vacation per year at your disposal.
Good for body and soul : A wide range of health offers from our Q.CARE program, e.g. flu vaccinations or preventive medical checkups, ensure that you stay fit - because the well-being of our employees is close to our heart.
Mobile on all routes : We offer you flexible working hours and the possibility of mobile working. Well-equipped, barrier-free offices and meeting rooms complete the overall picture.
Keywords : Office, Solar, Photovoltaic, Channel Management, Service Provider Management, Customer Care