Expert (m/f/d) Service Provider Management and Customer Care
Q CELLS
Berlin
vor 1 Tg.

Releases new energy - your commitment : Combines passion with know-how - your profile :

You control all support / back office functionalities in the area of customer support, processes and energy industry issues.

You ensure functioning operational processes to the customer and within the system landscape (Prospect2Invoice); for electricity, gas, household and commercial customers.

You ensure operational excellence and preventing customer churn.

  • You establish and develop the customer service area and, linked to this, control and monitor of external service providers / call centers.
  • You create and optimize processes and customer care in the areas of supplier change, customer service (including complaint management), accounting, financial accounting, dunning and collection).
  • You create measures for customer retention and customer acquisition.
  • You implement and monitor of market communication; maintenance of the market partner database and EDIFACT master data
  • You are the Interface to the CRM software management / marketing / sales areas; key-user Power cloud.
  • You assume projects in the marketing and sales area Energy Retail.
  • You have successfully completed your training as an industrial clerk (m / f / d) or your studies in business administration and have several years of professional experience in the described field of activity.
  • You have experience in project management and project leadership.
  • You have relevant expert knowledge of Energy management processes, Sales & Marketing and technical & methodological competence.
  • You are characterized by a systematic, analytical and entrepreneurial mindset.
  • You convince with a high result orientation and your strong communication skills.
  • You are a real team player and can organize yourself very well.
  • You have a strong affinity for numbers and the ability to problem solve and collaborate with other departments to find a solution.
  • You have very good MS Office skills, especially Egon / Joules and good SAP and power cloud skills.
  • Business-fluent spoken and written German and English skills complete your profile.
  • And this is how we back you up :

  • Arrival made easy : With the help of a welcome training and an orientation plan, we introduce you to your new tasks in a structured manner.
  • A personal mentor will be at your side with help and advice.

  • Moving forward together : In a collegial atmosphere we live open communication, support each other and share our knowledge.
  • In addition, we promote your professional and personal development with further training opportunities.

  • Your commitment pays off : We reward your commitment with fair remuneration based on international standards, consisting of a fixed and a flexible component - based on the achievement of objectives.
  • On top of this, you can count on capital-forming benefits, a company pension scheme and accident insurance.

  • Work-Life-Balance : The compatibility of family and career is a major concern for us. And so that there is enough time for the family away from work, you have 30 days of vacation per year at your disposal.
  • Good for body and soul : A wide range of health offers from our Q.CARE program, e.g. flu vaccinations or preventive medical checkups, ensure that you stay fit - because the well-being of our employees is close to our heart.
  • Mobile on all routes : We offer you flexible working hours and the possibility of mobile working. Well-equipped, barrier-free offices and meeting rooms complete the overall picture.
  • Keywords : Office, Solar, Photovoltaic, Channel Management, Service Provider Management, Customer Care

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