The Delivery Solutions Team cares for our customers by providing fit for purpose last mile solutions in all countries. Our daily work includes carrier tender management, quality measurements and improvement & innovation projects.
As a Delivery Solutions Manager you will gain exposure to how Zalando builds and maintains its sound relationships with its carriers to create value for customers from day 1! It is a great place to develop and showcase both analytical and stakeholder management skills liaising daily with our last mile carriers in the designated markets.
You will be managing data to support daily operations and tenders, as well as being the centerpiece of communication, as you will be in touch with other teams and departments such as, Linehaul Teams, Customer Service Teams, Warehousing Teams, Tech Teams amongst others.
WHERE YOUR EXPERTISE IS NEEDED
Manage the relationship between last mile carriers and Zalando and take ownership for performance reporting to track and ensure carrier performance
Support projects that redefine the logistics landscape in areas such as : Customer Convenience, Innovation & Sustainability
Negotiations with carriers to expand offerings to customers, reduce cost and optimise process flows
Handle the large pool of internal and external stakeholders to ensure transparency and alignment in both daily operations and projects
WHAT WE’RE LOOKING FOR
University Degree or apprenticeship with focus on SCM, Logistics
and / or first experiences in logistics, SCM, carrier management, e-commerce or fast fashion
3-5 years experience in a similar role within last mile logistics, supply chain or similar
Great communication skills in English with the ability to interact with various stakeholders (an additional EU language is a plus
You have a strong affinity to logic, don’t shy away from self-learning and have a passion for data
PERKS AT WORK
A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
Mentoring and personal development opportunities and an international team of experts
Relocation assistance for internationals, PME family service and parent & child rooms* (*available in select locations)
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills.
All employment is decided on the basis of qualifications, merit and business need.