Transportation Manager (m/f/d)

Westwing Home & Living

Munich, Germany

vor 6 Tg.

Your responsibilities will be :

Boost customer experience through ongoing improvement of delivery quality and customer experience in the respective country

Monitor the evolution of transportation costs, identify, and support on the opportunities to improve the process

Monitoring the delivery speed of carriers, quickly finding the root causes for problems and escalating with the respective internal or external stakeholders

Managing the relationships with our external logistics service providers on day to day basis

Producing monthly / quarterly reports to create transparency on biggest issues and to prepare business reviews with our external partners

Closely cooperating with warehouse teams and customer care teams - as these are critical interfaces for us and establishing feedback loops

Monitoring the lost & damaged parcel procedure

Screening the market for alternative logistics service providers and conducting tenders

You come with :

Academic degree in business, engineering or related field

Previous work experience in Transportation / Operations

Demonstrated ability to manage projects / basic knowledge in project management

Excellent analytical skills and very good understanding of logistical processes

Structured way of working, drive, passion for impact, and pragmatism

Advanced Excel skills; knowledge of SQL and warehouse management systems are a plus

Fluency in German and English

We offer :

A truly shaping sales position with high degrees of responsibility and autonomy

A great work atmosphere and steep learning curve

Highly talented, dynamic and international team with a flat hierarchy

Hands-on entrepreneurial experience in a successful eCommerce company

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