Transportation Manager (m/f/d)
Westwing Home & Living
Munich, Germany
vor 6 Tg.

Your responsibilities will be :

  • Boost customer experience through ongoing improvement of delivery quality and customer experience in the respective country
  • Monitor the evolution of transportation costs, identify, and support on the opportunities to improve the process
  • Monitoring the delivery speed of carriers, quickly finding the root causes for problems and escalating with the respective internal or external stakeholders
  • Managing the relationships with our external logistics service providers on day to day basis
  • Producing monthly / quarterly reports to create transparency on biggest issues and to prepare business reviews with our external partners
  • Closely cooperating with warehouse teams and customer care teams - as these are critical interfaces for us and establishing feedback loops
  • Monitoring the lost & damaged parcel procedure
  • Screening the market for alternative logistics service providers and conducting tenders
  • You come with :

  • Academic degree in business, engineering or related field
  • Previous work experience in Transportation / Operations
  • Demonstrated ability to manage projects / basic knowledge in project management
  • Excellent analytical skills and very good understanding of logistical processes
  • Structured way of working, drive, passion for impact, and pragmatism
  • Advanced Excel skills; knowledge of SQL and warehouse management systems are a plus
  • Fluency in German and English
  • We offer :

  • A truly shaping sales position with high degrees of responsibility and autonomy
  • A great work atmosphere and steep learning curve
  • Highly talented, dynamic and international team with a flat hierarchy
  • Hands-on entrepreneurial experience in a successful eCommerce company
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