Customer Service Representative - French Speaking
SCIEX
Darmstadt, Germany
vor 5 Tg.

Location / Region : Darmstadt, Germany

Reports to : Customer Service Team Leader

Order handling

Produces quotations and processes customer orders in line with company policy / guidelines. Co-ordinates deliveries with the customers, liaises with internal departments (e.

g. service, logistics, sales) and updates relevant business systems to ensure on time deliveries and on time recognition of revenue.

Responsible for processing customer returns of material and instrument moves.

FSE coordination

Acts as a contact point for Field Service Engineers (FSE), ensures timely assignment of work orders, creation of cost estimates and service request billing.

Ensures a timely handling of quotes initiated by FSEs (leads)

Customer complaints

Acts as a contact point for customers and ensures timely resolution of complaints and customer satisfaction. Updates relevant complaints system.

Liaises with internal departments where necessary to resolve issues or feedback relevant information to ensure process improvements.

Where necessary, arranges product returns and / or credits.

Critical Competencies / Leadership Anchors :

  • Customer Focus : listens and responds to customer needs
  • Builds People, Teams & Organizations : builds and maintains good working relationships with peers and other functions;
  • works collaboratively; maintains composure under pressure; treats others with respect and consideration;
  • Leads through DBS : champions continuous improvement, has a problem-solving mentality and drives for results
  • Charts the Course : supports vision and purpose; positively copes with change, prioritizes effectively, acts with speed and agility when new information emerges
  • Requirements :

  • University degree or qualification in Business Administration / IT or similar.
  • Min 3 to 5 years’ experience in administrative position, ideally business administration or customer service, in an international environment ideally Life Science or Medical Devices.
  • Experience with an ERP system (ideally Oracle)
  • Excellent proficiency in English and French language. Knowledge of additional European language is a plus (German, Italian, Spanish, Dutch)
  • Good problem solving and analytical skills
  • Able to multitask in a fast-paced environment
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