IT Helpdesk Engineer
Summit Partners, L.P
Berlin, DE
vor 11 Tg.

In order to support our ongoing international growth, we are looking for an IT Helpdesk Engineer to join our team. You will be working in an international team, while taking ownership and responsibility over critical topics within our IT Operations team.

Description

  • Install, test and configure new workstations, peripheral equipment and software
  • Provide helpdesk support and resolve problems to the end user’s satisfaction
  • Perform timely workstation hardware and software upgrades as required
  • Maintain inventory of all equipment, software and software licenses
  • Properly escalate unresolved queries to the next level of support
  • Assist with on-boarding of new employees
  • Requirements

  • Strong Windows 7 / 8 / 10 administration experience in a domain
  • Good Microsoft Active Directory / Windows Server administration experience
  • Good knowledge of security principles
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • You have a structured way of working
  • You have the ability to work within a team, as well as independently
  • Fluent English is required, good German is a plus
  • What we offer

    We keep things open, agile and communicative, with pair programming widely practiced and encouraged. It is all based on trust no micromanaging, no distributed teams, no near-

    shoring, no offshoring face to face communication is premium. That is why the whole development team is located together in one office in beautiful Berlin!

    You are free to use the OS and IDE of your choice, the tooling you are comfortable with and setup your workspace the way you like it.

    Our engineers are self-organized within their teams, working on components and independent projects together and closely with product managers and UX designers.

    We value your thoughts and ideas and will give you the freedom to push and implement them.

    We get that balancing a family and work can be a challenge, so everyone (family or no family) gets flexible work hours. Work when you work best.

    We support personal growth, both in and outside of the company. You will gain and share knowledge during recurring learning lunches, jours fixes, pizza sessions and our annual code camp.

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