Store Manager, Kurfürstendamm, Berlin
MICHAEL KORS
Berlin KurfÜrstendamm
vor 5 Tg.

RESPONSIBILITIES

The responsibilities of this role are included in 5 areas :

1. Sales Generation

  • Meet sales goals
  • Analyze available sales reports and data to determine the needs of the business and set business strategies
  • Set individual sales goals for sales associates, ensuring goals reflect store business goals
  • Continuously motivate sales staff to meet assigned sales and productivity goals
  • Support the development of associates’ sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
  • Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge
  • Demonstrate sales leadership for staff by playing an active role on the selling floor
  • Collaborate with Supervisor and Marketing to identify marketing opportunities to support sales
  • Develop events / incentives that will continue to grow customer base, with particular emphasis on building local market
  • 2. Customer service

  • Ensure all associates provide the highest level of customer service
  • Ensure staff maintains constant client communication through utilizing their client books
  • Manage client database and utilize information to increase sales and client contact
  • Resolve all client problems and complaints quickly and effectively
  • Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
  • Manage all special events inclusive of collection previews, client events, sale events and center events, etc.
  • Empower associates to make decisions in the customer’s best interest that also support the Company’s philosophy
  • 3. Operations

  • Ensure facility maintenance, presentation and organization
  • Ensure cash control procedures are properly followed including : bank deposits, safe funds and petty cash
  • Control store expenses and maintain budgets, continually striving to reduce costs
  • Schedule associates to maintain adequate floor coverage while maintaining payroll budgets
  • Ensure deliveries are properly processed in a timely manner
  • Monitor the movement of all inventory and ensure that staff adheres to all Shipping / Receiving policies and procedures
  • Meet inventory accuracy and shrink requirements
  • Ensure staff is trained in all areas of appropriate register usage and maintenance
  • Understand and properly execute all management register functions
  • Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
  • Build and maintain good communication with members of corporate office, regional office, mall office and other stores
  • Exhibit proficiency in computer programs used by the Company including : Word, Excel
  • 4. Merchandising / Visual

  • Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
  • Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store
  • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
  • Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
  • Identify and communicate product concerns in a timely manner
  • Communicate inventory needs to support the business goal
  • 5. Human Resources

  • Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel
  • Support, implement and provide follow-up for all training programs, seminars, etc.
  • Continually evaluate the performance of each associate and provide constant feedback to ensure results
  • Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
  • Ensure integrity of payroll and the payroll process
  • Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times
  • REQUIREMENTS

  • Extensive retail experience with management or multi management
  • Able to drive business and ensure the store goals are met
  • Proven track record to increase overall business performance
  • Able to work as a charismatic leader, to drive and motivate people and willingness to develop talent
  • Excellent personal organizational skills with attention of detail and accuracy
  • Able to work under pressure and to thrive in a fast-paced, challenging environment
  • Able to work on different tasks easily Multi-tasking
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