Field Office Administrator - Proton Solutions Region EMEA
Varian Medical Systems Inc
Germany, Troisdorf
vor 26 Tg.

About Varian

When you join Varian, you’re joining an organization with nearly $3 billion in annual revenue, and more than 6,500 team members across more than 30 countries.

You’ll be backed by a culture that is centered on fostering your creative potential, and experience the full support of an organization and leadership committed to inspiring you to do your best work.

Develop technology that turns promising cancer research into leading cancer treatments. Varian continues to transform the next generation of cancer treatment through our proton therapy technology.

Our state-of-the art ProBeam® system delivers precise, targeted treatment directly to tumors potentially sparing the surrounding healthy tissue.

When you join Varian’s Particle Therapy team, you’ll join one of the fastest growing businesses in this market. Your work will support the future of cancer care, as we drive adoption at treatment centers around the world.

Job Description

Provides administrative and clerical support to relieve department managers or staff of administrative details and performs a variety of customer facing and clerical functions in a field office supporting our service activities :

  • Answers common customer inquiries regarding standard Service Contracts, Scheduling, service rates, etc. by phone or by composing and sending own correspondence
  • Processes warranty and service contracts, completed installation documents, scan and post acceptance documents
  • Creates, maintains, and updates all warranty and service contract data into SAP
  • Inputs, maintains, and updates the accuracy of customer related data in SAP; runs operational performance reports from SAP as required for management review, process and cost optimization
  • Coordinates, inputs, and manages contract data, tracking and financials based on contractual information
  • Supports management (Global, Regional and Site Managers) with regular KPI reporting
  • Supports and liaisons with accounting / finance in the local subsidiaries and PT (invoicing to PT customers, Intercompany billing, etc.)
  • Supports annual SOX Audits
  • Supports the activities of assigned field personnel per direction of Field Service Management
  • Receives, processes, and expedites phone inquiries from customers
  • Supports Global Service financials with correct cost center and job order creation and postings
  • Be up to date on new prices, products, deliveries, service rates and receives training providing sufficient product knowledge to communicate effectively with customers on most routine matters
  • Coordinates messages, appointments, information to callers, file maintenance, department office supplies and mail
  • Researches, compiles and proofs word processing assignments
  • Operates automated office equipment
  • Answers incoming calls and exercises judgment in their further handling
  • Directs customer inquiries on routine matters to appropriate personnel in the field office
  • Types and proofreads letters, quotations, reports, etc.
  • Establishes and maintains accurate records, filing, and follow-up systems in accordance with needs of the office
  • Train new hires on procedures and paperwork
  • Job Requirements

  • Commercial Education, High School Degree or Diploma, or equivalent with several years of related experience
  • Basic understanding of the supported Technology
  • Advanced Excel user knowledge writing macros and formulas is required
  • Intermediate user knowledge with Microsoft business tools : Outlook, Word, PowerPoint is required
  • Experience working with Adobe Acrobat is desired
  • Experience with SAP or equivalent ERP product and productivity software desired
  • Experience with CRM systems, such as Salesforce, Pivotal, and or others is an advantage
  • English Language written and spoken; German language and / or add. European languages are an advantage
  • Ability to work independently, while remaining assertive, proactive, and focused
  • Excellent communication skills, very good organizational skills
  • Customer handling skills
  • Team player
  • For further information on this vacancy or for an informal career discussion, please contact : Joanna.Franke

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