Client Services Manager Global Sales
The primary focus of this position is to ensure overall client satisfaction as prerequisite for further successful business development, but also to secure and grow our base business revenue.
Under some guidance, coordinates IQVIA sales, consulting, service, and business line activity to ensure that client needs are met by following an account plan to achieve IQVIA budget and client satisfaction targets.
Client Services :
Represents IQVIA to the client and the client to IQVIA in all service and sales related activity
Manages basic to complex (approximately 3 to 5) accounts
Builds client relationships across the client organization, from Business Insiders to Senior Executives
Resolves 1st line service issues, and coordinates 2nd line support issues with the service teams
Ensures thorough service reviews and transaction surveys that service agreements, contract specifications, and product deliverables meet clients’ specifications, including timeliness and quality
Secures renewal contracts
Develops a tactical and strategic understanding of the client’s business issues, and recommends a compelling solution using appropriate IQVIA products and services
Coordinates business development and service activity with the Account Director, Sales, Consulting and Service Specialists to validate opportunities to achieve account plan, revenue and client satisfaction targets
Develops strategy for expanding scope of existing contracts and identifying new business and win back opportunities
Other Degree in Life Science, Business Management or related field
Two to five years relevant sales or account management experience and / or solution sales management experience (preferred)
Widespread knowledge of IQVIA offerings, client account management, IQVIA information solutions / consulting services portfolio, and the pharmaceutical industry.
Marketplace and Industry Knowledge
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world.
The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our ,+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way.