Service Fleet Manager (m/f/d) - Rotating Machines
GE Power Portfolio
Beerenweg 3I, 22761 Hamburg, Germany
vor 8 Std.

JOB DESCRIPTION

Job Description Summary

The Service Fleet Manager (m / f / d) is taking care of the After Sales Service and selling Service Products for Rotating Machines (Motors, Generators).

To do so he / she is analysing the installed basis in the region of his responsibility. The Service Fleet Manager (m / f / d) is the liaison officer between the customer and the GE organisation in Germany, France and Great Britain.

He / she is the central point of contact for the customer. His / her main tasks are Service Sales and Reporting, as well as to coordinate the processing of Service Orders, Field Service, Service Contracts and Training.

Job Description

Responsibilities - linked to after sales service :

  • build up close customer relationship
  • proactive offering
  • design and offer of technical updates and retrofits
  • taking possession of installed products (handover from order processing)
  • coordination with FSE dispatch team
  • close cooperation with level 2-support, engineering, product management
  • Responsibilities - linked to service order processing :

  • set up and administration of service orders
  • technical clarification with the customer as well is internal
  • responsibility for costs and timeline
  • offering and set up of change orders
  • dealing with claims and negotiations with the customer
  • taking care of outstanding payments (overdues)
  • organisation and follow-up of service reports
  • Place of work :

  • mainly in one of the GE Power Conversion branches
  • Berlin, Essen, Frankfurt, Hamburg)

  • regular customer visits in Germany and abroad to push sales and support processing
  • on-call duty (exceptional)
  • Qualifications :

  • Master s degree in an electrotechnical discipline
  • skills and experience regarding rotating machines
  • business experience in after sales
  • positive attitude for sales and customer relationship
  • knowledge in project management
  • high motivation and independency
  • ready for business trips
  • full professional English and German languages
  • Nice to have :

  • track record in the power industry
  • sales experience
  • insight in General Electric
  • Additional Information

    Relocation Assistance Provided : Yes

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