Field Service Engineer, Inter
Keysight Technologies
Boeblingen, DE
vor 3 Tg.

Job Description

At Keysight Technologies, we help companies address their toughest challenges with precision and confidence. We offer the most precise electronic measurement solutions in the industry, with advanced software to match.

Our employees leverage their insight and passion to revolutionize electronic measurement and make a difference in the world.

Customers span the worldwide communications ecosystem, aerospace and defense, automotive, energy, semiconductor and general electronics end markets.

Keysight generated revenues of $3.9B in fiscal year 2018 and is a leading technology company that helps enterprises, service providers, and governments accelerate innovation to connect and secure the world.

EISG Manufacturing Technology (EMT) is seeking an ambitious Field Service Engineer (FSE) with responsibility for supporting Test Solutions used primarily in the printed circuit board (PCB) production environments.

These systems include the Keysight i3070 and i1000 In-Circuit Test platforms, the instrument-based TS5000 family of Functional Test systems, x1149 Boundary Scan Analyzer and Keysight’s Pathwave Manufacturing Analytics (PMA) Industry 4.0 solution.

The successful candidate will have the responsibility of supporting our PCB manufacturing customers for remote and on-site troubleshooting, installation, implementation, maintenance, calibration, and repair of Keysight’s EMT test solutions, with remote support being delivered via phone, email, WebEx and smart-

glass solution. There will also be a requirement to deliver customer facing training. The responsibilities will include, but are not limited to, the following :

  • Schedule and implement new system and upgrade installations at customer site
  • Manage and implement preventative maintenance (PM) schedules with assigned customers at customer site; proactively install Service Notes
  • Ensure on-time on-site calibrations
  • Assist the Support Sales Team as needed; proactively look for growth opportunities
  • Perform repairs of customer equipment in a timely, thorough, and professional manner
  • Work with cross-functional teams to address difficult repair situations and escalations
  • Deliver customer training
  • Determine and develop approaches to the varied assignments associated with this position
  • Lead field services and support projects requiring coordination with other functions and customers
  • Solve a broad range of system problems of varying scope and complexity, involving hardware, software, networking, and operating system
  • Job Qualifications

  • Bachelors Degree in Electronic or Electrical Engineering, Engineering Technology or equivalent.
  • Working knowledge of local and cloud based server networking architecture and solutions.
  • Fluent in German and English
  • Valid driver's license with clean driving record; ability to travel via car and air.
  • Desired

  • Knowledge of in-circuit, functional and automated test technologies and techniques would be advantageous.
  • Electrical, Electronic and Electromechanical troubleshooting techniques and skills knowledge.
  • Good working knowledge of MS Windows OS and networking.
  • Strong organisational skills, with the ability to prioritise tasks in a logical manner.
  • Flexibility to travel across Europe and Internationally when required.
  • Be self-motivated, with the ability to work with minimal supervision.
  • Ability to make decisions that favourably effect customer uptime.
  • Excellent written and verbal communication skills.
  • Ability to work in high-stress, mission critical situations.
  • Flexible working hours per customer commitments, with the ability to travel at short-notice.
  • Requires general proficiency with tools, systems and procedures to accomplish job.
  • Support / Service

    Careers Privacy Statement

    Keysight is an Equal Opportunity Employer.

    Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

    Candidates can be considered to work from the following locations :

    EMEA : Germany : Baden-Württemberg : Boeblingen

    Job ID : 35583

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