With our Styla team of about 40 employees, we are changing how brands and retailers are able to interact with their customers digitally.
Our technology allows stores to run a headless store-frontend on top of their shopsystem with subsecond loading time and unprecedented stability thanks to a Jamstack framework, with automatic ad-hoc generation of product-pages as well as category-pages and a progressive web app so that stores will be able to deliver cutting edge experiences on the most modern frontend infrastructure as a service.
Our customers include companies such as Henkel, FootLocker, General Electric, OTTO, Thomas Sabo and many more.
To grow up our Customer-Lifetime, we want you as a Customer Success Manager (m / w / x).
You strengthen the relationship with your customers and build on it by planning and implementing customer-oriented engagement programmes, such as business reviews and account plans.
In addition, you will be responsible for ensuring customer satisfaction by proactively addressing customer issues as they arise, developing up-selling potential and building mutually beneficial trusted advisor relationships.
In cooperation with other teams, you will help to solve technical problems and provide holistic advice to customers in order to optimise the customer lifetime value.
You will strategically advise new and existing customers in terms of optimised use of technology and solutions.
You are responsible for a consistently positive and proactive customer service, which offers the best possible solution to increase customer satisfaction.
You will identify errors and possible hurdles before, during and after the integration and onboarding process.
You are a proven team player and can proactively provide suggestions to improve or automate processes
You will independently manage projects and initiatives to provide excellent customer service to our clients.
What you bring with you
You have at least 3 years of experience as Customer Success Manager (m / f / x), preferably in Software / SaaS / Tech or in a start-up environment
German & English - business fluent
You have organisational talent and efficient time management
You have a strong sense of interpersonal skills to build productive relationships with the customer base
You will be willing to travel up to 15% of your working hours.
You live good communication and your passion for working with clients and agencies is well developed.
You enjoy finding solutions independently and driving projects forward in a results-oriented manner
You are a good organiser and you can keep track of things even if you have several requests
You enjoy working in an international team
You have a talent for direct communication, unobtrusive influence and convincing presentation
Your confident handling of uncertainties and your willingness to help shape and lead change processes will be valuable for the position
Your strengths lie in customer communication and strategic project management
SEO, Google Analytics and tracking skills
Understanding digital business processes and the platform economy
Shop systems (Magento, Oxid etc.)
Handling CRM systems, optional project management tools (Asana, Trello)
What we offer
The possibility to shape and develop Styla's entire Partner Management and contribute to our company’s further development
Working in an excellent international team of professionals and experienced founders
The chance to market a truly innovative, cutting edge product
Company events in our headquarter twice a year, quarterly team events
Budgets for further education and conferences
Apple working equipment (if you like) and freedom to choose the tools you want to use (at the moment we work with Asana, Github, Sketch..)
Flexible working hours, remote working and an appealing salary
If you are interested in this position you’re welcome to contact our Head of People & Culture, Jeanne Jäkel , directly for more information!