Customer Success Manager (m/f/x)
Styla GmbH
Berlin, BE, DE
vor 4 Tg.

With our Styla team of about 40 employees, we are changing how brands and retailers are able to interact with their customers digitally.

Our technology allows stores to run a headless store-frontend on top of their shopsystem with subsecond loading time and unprecedented stability thanks to a Jamstack framework, with automatic ad-hoc generation of product-pages as well as category-pages and a progressive web app so that stores will be able to deliver cutting edge experiences on the most modern frontend infrastructure as a service.

Our customers include companies such as Henkel, FootLocker, General Electric, OTTO, Thomas Sabo and many more.

To grow up our Customer-Lifetime, we want you as a Customer Success Manager (m / w / x).

  • You strengthen the relationship with your customers and build on it by planning and implementing customer-oriented engagement programmes, such as business reviews and account plans.
  • In addition, you will be responsible for ensuring customer satisfaction by proactively addressing customer issues as they arise, developing up-selling potential and building mutually beneficial trusted advisor relationships.
  • In cooperation with other teams, you will help to solve technical problems and provide holistic advice to customers in order to optimise the customer lifetime value.
  • You will strategically advise new and existing customers in terms of optimised use of technology and solutions.
  • You are responsible for a consistently positive and proactive customer service, which offers the best possible solution to increase customer satisfaction.
  • You will identify errors and possible hurdles before, during and after the integration and onboarding process.
  • You are a proven team player and can proactively provide suggestions to improve or automate processes
  • You will independently manage projects and initiatives to provide excellent customer service to our clients.
  • What you bring with you

  • You have at least 3 years of experience as Customer Success Manager (m / f / x), preferably in Software / SaaS / Tech or in a start-up environment
  • German & English - business fluent
  • You have organisational talent and efficient time management
  • You have a strong sense of interpersonal skills to build productive relationships with the customer base
  • You will be willing to travel up to 15% of your working hours.
  • Technical expertise
  • You live good communication and your passion for working with clients and agencies is well developed.
  • You enjoy finding solutions independently and driving projects forward in a results-oriented manner
  • You are a good organiser and you can keep track of things even if you have several requests
  • You enjoy working in an international team
  • A basic understanding of HTML, JavaScript and CSS is great - if not, we'll teach you!
  • Nice-to-have skills

  • You have a talent for direct communication, unobtrusive influence and convincing presentation
  • Your confident handling of uncertainties and your willingness to help shape and lead change processes will be valuable for the position
  • Your strengths lie in customer communication and strategic project management
  • SEO, Google Analytics and tracking skills
  • Understanding digital business processes and the platform economy
  • Shop systems (Magento, Oxid etc.)
  • Handling CRM systems, optional project management tools (Asana, Trello)
  • What we offer

  • The possibility to shape and develop Styla's entire Partner Management and contribute to our company’s further development
  • Working in an excellent international team of professionals and experienced founders
  • The chance to market a truly innovative, cutting edge product
  • Company events in our headquarter twice a year, quarterly team events
  • Budgets for further education and conferences
  • Apple working equipment (if you like) and freedom to choose the tools you want to use (at the moment we work with Asana, Github, Sketch..)
  • Flexible working hours, remote working and an appealing salary
  • If you are interested in this position you’re welcome to contact our Head of People & Culture, Jeanne Jäkel , directly for more information!

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