Puppet’s Customer Success Team is looking for a Senior Sales Engineer (SE) to join the Customer Success team and work alongside the best DevOps technical teams in the industry.
The SE position is a both a technical and sales related role where you will play a critical role in partnering with your aligned sales account manager(s) to close opportunity within your sales region .
You will be required to engage throughout the sales lifecycle from discovering the customer’s needs, writing proposals, solution demonstration, scope professional services, build key customer relationships and where necessary leading proof of concept projects to close technical part of the sales.
You will also be required to work in collaboration with your peers, Professional Services, Support, Marketing and Channel Partners, leveraging the tools and resources available to help accelerate the sales opportunity and pipeline creation.
Key Areas of Responsibility Own the technical sales activities within the sales process to gain the technical win and build customers trust.
Assist the aligned account team to qualify opportunities by understanding customer needs and challenges Provide customer presentations on Puppet technologies Provide customer demonstrations on Puppet technologies Scope / deliver Proof of Concepts and write success criteria documents Write sales solution proposals including highly level solutioning and professional services Scope professional services and training requirements in written SOW Own the Technical response to RFIs / RFPs Retain a competent level of knowledge and technical hands on experience across Puppet’s products, solutions and sales proposition Participate in sales planning, QBRs, strategic initiatives that create pipeline, up-
sell the account and drive competitive displacements. Play a proactive "Technical Account Management" role within your target accounts including building a trusted relationship, retaining an understanding of the customers and contributing to business development activities Present at Puppet and Industry events Update and maintain the technical SE activities within Salesforce system Research & Skills Development Maintain expert knowledge of Puppet Services Portfolio and products Maintain current knowledge via internal webinars, case study, training, Wiki and all other resources Keep abreast of trends and industry analysts reports Help mentor other SE's with technical design standards and implementation best practices Perform research into technology partner or other vendor solutions in context of client requirements for integration Collaborate with Puppet Product Engineer programs, Sales, PS Operations providing points of view and documentation as needed 5+ years proven experience in Presales / Systems Engineering position Experience in engaging with executive stakeholders, solution architects and extended program teams Solid verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels Proven experience in designing and implementing solutions with the Puppet technology or similar technology platform Experience with the Configuration management, CI / CD practices and toolsets, DevOps and DevSecOps practices Fundamental understanding of the key technologies relevant to the Puppet solutions including : git-
based version control Automated testing (rspec, serverspec, beaker, or others) Monitoring (nagios, splunk, ELK stack, or others) Containers and related frameworks (docker, kubernetes, or others) Public and Private Clouds (AWS, Azure, Openstack, VMware) Continuous Integration (Jenkins, Bamboo, or others) Programming skills -
Ideal but not essential (Ruby, Python, Perl, etc.) Unix & / or Linux SysAdmin or DevOps background, including automation Windows systems administration experience, including Microsoft PowerShell Large scale infrastructure automation experience in on-
premises and cloud environments Experience with some of the following technologies Ability to handle and overcome objections in both a pre-
sales and project delivery Ability to learn technology quickly through instruction and self-training Ability to work in an international, fast-
growing environment Ability to travel up to customer locations as required Must be proficient in German and English Working for Puppet
Puppet is leading the movement that will define the next decade of software.
Today it’s characterized by the general realization that for companies to remain relevant, they have to constantly provide great software to their users.
Tomorrow it’s defined by a world of frictionless software change where any company can deliver a better experience to their users, at any moment.
We’re building a world of unconstrained software change. Where the software that powers everything around us is always available, is constantly modern, and accessible from anywhere
The company is growing fast and we're determined for everyone here to have a real impact on the company and our customers every day.
We're driven and restless. We encourage creativity and collaboration. By challenging each other, we foster continuous improvement.
That’s why we hire carefully for passion, self-motivation, intelligence, curiosity, and adaptability.
Puppet offers excellent health benefits for employees and family, a flexible time-off policy (that we do insist you use), and a variety of methods to grow your skills and further your career.
We have employees all around the US, the UK, Sweden, Canada, the Czech Republic and Australia. Our headquarters in downtown Portland, Oregon, is one block off Tom McCall Waterfront Park with views of Mt.
Hood, Mt. St. Helens and the Willamette River.
More than 30,000 companies including more than two thirds of the Fortune 100 use Puppet’s open source and commercial solutions to achieve situational awareness and drive software change with confidence.
We power companies including Twitter, Yelp, Disney, Google, Citrix, eBay, NYSE, Cisco WebEx, Salesforce, Bank of America and PayPal.
Our investors include Kleiner Perkins Caufield & Byers, VMware, Google Ventures, Cisco, True Ventures, Radar Partners, and Emerson Street Partners.
Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact +1-
877-575-9775 for assistance.