Claims Team Lead (m/f/d)
vor 1 Tg.

Medigo has helped more than 200,000 patients around the world find the treatment they need. Our international team and digital tools help individuals and organizations navigate through the global healthcare system.

Founded in 2013 and based in Berlin, Medigo is a VC-backed startup that offers medical concierge, second medical opinion, third party administration, cost containment, and a service-

based insurance to deliver treatment for critical illnesses.

We are looking for an experienced Claims Team Lead (m / f / d) to lead our claims team and be a vital part of the review and approval process of medical claims.

The position is available at the earliest possible date, is offered in full-time and located in Berlin.

Your responsibilities

  • Managing the claims team to ensure high standards of work and team cooperation
  • Coaching and mentoring the customer care agents to enforce best practices and ensure high level of accuracy and client service
  • Monitoring compliance to company guidelines and to regulatory requirements as well as reporting to management on these matters
  • Assisting team members in resolving special claims and complaints as well as offering hands on support when needed
  • Our Requirements

  • You possess at least 3 years of experience in medical claims processing for a privet insurance company
  • You have prior experience working with healthcare billing systems as well as insurance table of benefits
  • You are fluent in English. Fluency in German is a strong asset. Any other European language, notably Russian, French or Spanish, is a plus.
  • You are customer-oriented and able to inspire others to give the same high level of service
  • You possess excellent communication skills both in speech and writing
  • You are extremely diligent in your work and pay a lot of attention to detail
  • Our Offer

  • A thorough on-the-job training, the possibility to take over responsibility and plenty of room for creativity in a varied range of tasks
  • Develop your skills within an ambitious, professional, and supportive team, in a company where professional growth is encouraged
  • Be part of an innovative, truly international company and have the opportunity to make a real difference in people’s lives
  • A modern, light and spacious office loft (with a 100m2 rooftop terrace!) in Berlin-Mitte with lots of parks and nice cafés nearby-
  • Join us for knowledge-sharing workshops, sports activities, and regular team events

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