Retail Support Lead (m/f/d) Germany/ Austria/ Nordics
München, Germany
vor 6 Tg.

Retail Support Lead (m / f / d) Germany / Austria / Nordics

As one of the leading international cosmetics companies, the Estée Lauder Companies offers you a position as Retail Support Lead (m / f / d).

With passion and enthusiasm, we work in over 150 countries on innovative beauty products. With creativity and entrepreneurial spirit, we maintain a leading position in the prestige beauty market.

For our EMEA Retail Support Team , we are looking as of now for a responsible person providing retail support for the regions Germany, Austria and Nordics.

Your Tasks

Operational responsibility for IT service escalations of 1st and 2nd level teams

1st-level support (until transition to regional service desk model) and 2nd / 3rdlevel support for local retail solutions

Monitoring of data feeds ensuring successful and timely data exchange between stores and headquarter platforms

Supporting the rollout of new stores by using external resources and / or directly as applicable

IT procurement management for the retail trade as well as ensuring (retail) infrastructure and asset management

Responsibility for IT operations in the retail sector in compliance with the requirements of the SOX / PCI / ICD Audit

Support for the introduction of ITSM tools and processes for the retail trade (standardization throughout the region

Accompanying the transition to a regional service desk model for the retail trade ensuring local needs and requirements

Close cooperation with global teams and peers within the IT organization and collaborate on projects as needed

Your Profil

Bachelor’s degree in economics / computer science or equivalent experience

At least 5 years professional experience in IT service management

ITIL Service Management Certification (Foundation Level)

Good understanding of the retail trade in the luxury / beauty prestige market

Excellent communication and stakeholder management skills

Ability to set priorities and meet deadlines; ability to make decisions with limited information

Strong customer and service focus

Fluent in German and English

Ability to travel

We offer you aninteresting and challenging job in a very likeable and highly motivated team.Become a part of it andapply online via our career portal.

Schicht Tagarbeit

Tätigkeit Informationstechnologie / Informationssysteme

Beschäftigungsverhältnis Standard

Beschäftigungsart Vollzeit

Primärer Standort Europa, Mittlerer Osten, Afrika-DE-BY-München

Organisation Estée Lauder Companies

Job Number : 1918272

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