Customer Service Representative 15-18/HR
Addison Group
Chicago Region
vor 3 Tg.

IND 001-002

Customer Service Representative 15-18 / HR

Are you looking for a full-time position where you will receive company and colleague support, training, and a competitive compensation?

You're in the right place!

We are seeking a motivated, professional, and courteous CSR.

Our organization offers competitive compensation and benefits, a wonderful workplace culture, continued career growth and advancement opportunities!

Location : Northlake, IL

Responsibilities :

  • Manage customer accounts to deliver exceptional service and grow the business with flexible packaging films.
  • Dedicated customer service for laminated roll stock film core customers.
  • Respond to customer communications by phone or email to deliver exceptional customer service.
  • Quote charges to customers for goods and services based on approved pricing structure.
  • Process purchase orders for delivery.
  • Coordinate with Scheduling, Manufacturing, Shipping, and Traffic departments to execute timely deliveries.
  • Coordinate with Finance Department regarding related service requests.
  • Monitor trial requests to provide best-in-class service.
  • Probe customers with questions to identify and define opportunities.
  • Collect and identify order discrepancies, customer complaints, and business opportunities to resolve issues and better address challenges.
  • Enter, correct, and compile customer account profiles in database to track customer trends and company information.
  • Partner with Packaging Applications department and utilize ECO’s (Engineering Change Orders) for data retrieval.
  • Provide internal stakeholders customer status updates to improve processing of customer orders.
  • Refer customers when necessary to Inside Sales Representatives to address additional customer needs.
  • Run monthly reports to track customer accounts and open orders.
  • Track departmental metrics to measure success and identify areas for continuous improvement.
  • Requirements :

  • 3-5 Years of Customer Service Experience
  • Experience in a commercial printing environment preferred.
  • Perks :

  • Paid Training
  • Benefits effective at 90 days
  • Growth potential within the company
  • Why choose Addison Group?

  • Pay : We negotiate high salaries using US Bureau of Labor Statistics
  • Benefits & Bonuses : You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
  • Permanent Employment : Many of Addison’s Administrative job openings lead to potential permanent employment
  • Connections : You connect directly with hiring managers from renowned organizations
  • Options : You are presented multiple employment options near your home
  • Professional Development : You are provided hiring process advice, resume revision, and employment term negotiation
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