Customer Service Representative 15-18 / HR
Are you looking for a full-time position where you will receive company and colleague support, training, and a competitive compensation?
You're in the right place!
We are seeking a motivated, professional, and courteous CSR.
Our organization offers competitive compensation and benefits, a wonderful workplace culture, continued career growth and advancement opportunities!
Location : Northlake, IL
Manage customer accounts to deliver exceptional service and grow the business with flexible packaging films.
Dedicated customer service for laminated roll stock film core customers.
Respond to customer communications by phone or email to deliver exceptional customer service.
Quote charges to customers for goods and services based on approved pricing structure.
Process purchase orders for delivery.
Coordinate with Scheduling, Manufacturing, Shipping, and Traffic departments to execute timely deliveries.
Coordinate with Finance Department regarding related service requests.
Monitor trial requests to provide best-in-class service.
Probe customers with questions to identify and define opportunities.
Collect and identify order discrepancies, customer complaints, and business opportunities to resolve issues and better address challenges.
Enter, correct, and compile customer account profiles in database to track customer trends and company information.
Partner with Packaging Applications department and utilize ECO’s (Engineering Change Orders) for data retrieval.
Provide internal stakeholders customer status updates to improve processing of customer orders.
Refer customers when necessary to Inside Sales Representatives to address additional customer needs.
Run monthly reports to track customer accounts and open orders.
Track departmental metrics to measure success and identify areas for continuous improvement.
3-5 Years of Customer Service Experience
Experience in a commercial printing environment preferred.
Benefits effective at 90 days
Growth potential within the company
Why choose Addison Group?
Pay : We negotiate high salaries using US Bureau of Labor Statistics
Benefits & Bonuses : You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
Permanent Employment : Many of Addison’s Administrative job openings lead to potential permanent employment
Connections : You connect directly with hiring managers from renowned organizations
Options : You are presented multiple employment options near your home
Professional Development : You are provided hiring process advice, resume revision, and employment term negotiation