We are looking for an IT Services Delivery Manager for the Business IT Cloud Infrastructure team in our phenomenal office in Berlin! We’re a team of 5,000 ambitious, curious people building marketplace platforms that make it super easy for anyone to buy and sell almost anything, boosting local economies.
What you will be doing :
Managing a team of engineers maintaining high performing services
Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed
Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
Drive internal and third party service review meetings covering performance, service improvements, quality and processes
Work with the Technical Design team evolve standards for hardware, software and security in the desktop environment
Who we’re looking for :
You have a B.S. or M.S. in Computer Science or a related field and 4+ years with Cloud Computing and Distributed Systems experience
Experience with G-Suite, Okta, Atlassian Confluence & Jira administration
Working knowledge of Microsoft Active Directory
Detailed problem-solving approach, coupled with strong communication skills and a sense of ownership and drive
Proficient in both written and spoken English
What we’ll give you :
Competitive pay and benefits
Contributing to the global OLX Group
Work with an international team of top engineers learning from one another
Competitive salary and great benefits
Company Mobile phone
Any tool you might need : MacBook Pro, Notebook, PC
Great office location - next to Alexanderplatz
What you need to know about us :
OLX is the world’s leading classifieds platform in fast-growing markets. It’s available in more than 35 countries and in over 50 languages.
The platform makes it so easy to connect people to buy, sell or exchange used goods and services.
OLX is part of the OLX Group, a global product and tech company with 17 brands, +40 countries, +5000 people and one mindset.
Our mission is to make it super easy for people to buy and sell almost anything, boosting local economies.
We are proud to be different, and we operate differently too. We combine the spirit and agility of a start-up with the maturity that comes from being part of a 100 year-old company.
We are curious, ambitious and allergic to corporate interference. We improvise, experiment and push each other further, embracing uncertainty and driving change.