Customer Support Coordinator (m/f/d)
Gamigo
 Hamburg
vor 5 Tg.

About us

The gamigo group is one of the leading publishers of online and mobile games in Europe and North America. The company’s diverse game portfolio includes free-to-play titles such as ArcheAge, RIFT, Trove, Defiance 2050, Ironsight, Aura Kingdom, Desert Operations, Echo of Soul - Phoenix, Fiesta Online and The Rats.

Counting more than 350 employees, gamigo is one of the largest german companies in the gaming industry. Besides its 5 german locations in Hamburg (HQ), Berlin, Cologne, Münster and Darmstadt, the gamigo group also has branches in Warsaw (Poland), Istanbul (Turkey), Chicago, Redwood City, Austin (US), and Seoul (South Korea).

In addition to gamigo AG, the group includes the subsidiaries Aeria Games, adspree media, and Mediakraft Networks as well as the brands GameSpree, Infernum, Intenium, Looki, and Poged.

The company strives to grow not only organically, but also through acquisitions. Since 2013, it has made more than 20 acquisitions, including titles, gaming and technology companies as well as individual game assets.

Your tasks

We are looking for an experienced Customer Support Coordinator (m / f / d) to be responsible together with the Head of Customer Support for a team of customer support representatives who will offer excellent customer service.

You will ensure that the team is compliant with the policies and procedures of the organization and offer consistency in service delivery.

You will oversee the work of every member of the team and assist them in resolving customer complaints, improving customer service, and maintaining satisfied customers.

To be successful as a Customer Support Coordinator (m / f / d), you should possess excellent communication skills and the ability to coordinate and motivate the team.

Responsibilities :

  • Supporting the Head of Customer Support and coordinate a team of customer support employees
  • Maintaining compliance with policies and procedures
  • Offering excellent customer service
  • Displaying extensive product knowledge
  • Overseeing the work of every employee in the team
  • Handling customer complaints brought to your attention
  • Conducting regular training sessions with the team
  • Requirements

  • Minimum 3 years' customer support experience
  • Knowledge of gaming industry / social games and / or MMOs required
  • Experience with support tools (experience with Zendesk is a must)
  • Excellent communication skills (English and German)
  • Analytical and problem-solving skills
  • Very good organizational skills
  • Good interpersonal and negotiation skills
  • What we offer

  • A challenging job with lots of responsibility and freedom to grow professionally and acquire new skills
  • A fun and lively work environment in an energetic gaming company
  • A team of passionate colleagues
  • Regular company parties and team events
  • A competitive salary
  • Your contact person for this position is Mara Dinulescu.

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