The gamigo group is one of the leading publishers of online and mobile games in Europe and North America. The company’s diverse game portfolio includes free-to-play titles such as ArcheAge, RIFT, Trove, Defiance 2050, Ironsight, Aura Kingdom, Desert Operations, Echo of Soul - Phoenix, Fiesta Online and The Rats.
Counting more than 350 employees, gamigo is one of the largest german companies in the gaming industry. Besides its 5 german locations in Hamburg (HQ), Berlin, Cologne, Münster and Darmstadt, the gamigo group also has branches in Warsaw (Poland), Istanbul (Turkey), Chicago, Redwood City, Austin (US), and Seoul (South Korea).
In addition to gamigo AG, the group includes the subsidiaries Aeria Games, adspree media, and Mediakraft Networks as well as the brands GameSpree, Infernum, Intenium, Looki, and Poged.
The company strives to grow not only organically, but also through acquisitions. Since 2013, it has made more than 20 acquisitions, including titles, gaming and technology companies as well as individual game assets.
We are looking for an experienced Customer Support Coordinator (m / f / d) to be responsible together with the Head of Customer Support for a team of customer support representatives who will offer excellent customer service.
You will ensure that the team is compliant with the policies and procedures of the organization and offer consistency in service delivery.
You will oversee the work of every member of the team and assist them in resolving customer complaints, improving customer service, and maintaining satisfied customers.
To be successful as a Customer Support Coordinator (m / f / d), you should possess excellent communication skills and the ability to coordinate and motivate the team.
What we offer
Your contact person for this position is Mara Dinulescu.