Field Support Engineer, Germany
Landa Corporation
DE
vor 7 Std.

Landa seeks a Field Support Engineer (FSE) who will be responsible for ensuring optimum customer satisfaction with Landa's Nanographic Printing® presses, by providing first-class technical support to Landa's customer base and enhancing strong relationships with customers. 



Responsibilities:

·        Transfer of technical knowledge to press operators to resolve on-site technical issues

·        Escalate complex issues to Landa’s worldwide teams to ensure optimal and effective treatment of customer issues

·        Harness technical knowledge on the technical aspects of the presses, to maximize both press production and productivity



Attributes:

·        Availability to work flexible hours, with the ability to travel extensively to customers' sites (including overnight trips)

·        Ability to work under remote supervision and perform well under pressure

·        Excellent interpersonal skills, working with global customers and colleagues

·        "Can do" approach using established technical policies and procedures to effectively handle customer issues

·        Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products

·        Self-motivated and able to work in a dynamic workplace

·        Clear and effective English communication skills


·        Over 5 years of experience in product support in the graphic arts industry for digital printers or offset presses

·        End to end, highly-skilled technical capabilities and strong troubleshooting skills

·        Experience in inkjet systems - an advantage

·        Valid driving license

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