Junior Manager Quality Management (m/f/d)
FlixMobility GmbH
Berlin, Germany
vor 2 Tg.

Your tasks - Paint the world green

  • Design and implement knowledge management process with the goal to secure sustainable usage of FlixBus knowledge base
  • Define, create, implement and update knowledge articles
  • Implement new features and tools to further foster user motivation for e-learning
  • Work with existing reports to track usage and identify successes / knowledge gaps
  • Prepare didactic content / courses in English (+other European language)
  • Expand the FlixBus LMS platform with content (i.e. training videos, online presentations, knowledge tests, self-learning scripts)
  • Introduce concepts and initiatives for further strategic development of our learning platform
  • Maintain and further develop our knowledge management including customer FAQs, communication templates in Customer Service and internal knowledge center
  • Support the development of suitable KPIs, identify development areas and look for improvements to training material as well as knowledge transfer
  • Optimize workflows related to content creation, validation and quality control
  • Your Profile - Ready to hop on board

  • You are comfortable in creating new textual content
  • You are passionate and continuously demonstrate focus on customer happiness
  • You have strong adherence to deadlines
  • You posses high attention to detail
  • You can demonstrate strong analytical skills
  • You are passionate for digital products and problem-solving
  • You possess knowledge and practical experience in formal training, didactics, online course design, teaching
  • You show self-initiative while being a team player
  • You are experienced in agile & project-oriented work
  • Good to have : successfully completed a course of pedagogy, economic education, media design, media education or you have a comparable qualification
  • Good to have : Software knowledge in photo processing programs, authoring and video editing
  • Perks - More than just a job

  • Have an impact. With innovation and smart technology, we are changing the way people travel, and you too can have an impact on this ride.
  • Trust-based working. We don't punch the clock organize your own schedule. We trust in what you do!
  • Push boundaries. Everyone is equally important and works together on uncharted challenges alongside inspiring colleagues from all over the world.
  • Fun at work and beyond. Discover the world with your free FlixBus rides and join our regular team events there's always something to celebrate!
  • Feel at home. We provide you with a laptop, comfortable working space, free drinks, casual dress code, diverse employee discounts and more.
  • Candidate criteria

    Minimum level of qualification required

    Bachelor

    Minimum level of experience required

    Languages

    English (Full professional proficiency)

    as soon as possible

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