Your tasks - Paint the world green
Design and implement knowledge management process with the goal to secure sustainable usage of FlixBus knowledge base
Define, create, implement and update knowledge articles
Implement new features and tools to further foster user motivation for e-learning
Work with existing reports to track usage and identify successes / knowledge gaps
Prepare didactic content / courses in English (+other European language)
Expand the FlixBus LMS platform with content (i.e. training videos, online presentations, knowledge tests, self-learning scripts)
Introduce concepts and initiatives for further strategic development of our learning platform
Maintain and further develop our knowledge management including customer FAQs, communication templates in Customer Service and internal knowledge center
Support the development of suitable KPIs, identify development areas and look for improvements to training material as well as knowledge transfer
Optimize workflows related to content creation, validation and quality control
Your Profile - Ready to hop on board
You are comfortable in creating new textual content
You are passionate and continuously demonstrate focus on customer happiness
You have strong adherence to deadlines
You posses high attention to detail
You can demonstrate strong analytical skills
You are passionate for digital products and problem-solving
You possess knowledge and practical experience in formal training, didactics, online course design, teaching
You show self-initiative while being a team player
You are experienced in agile & project-oriented work
Good to have : successfully completed a course of pedagogy, economic education, media design, media education or you have a comparable qualification
Good to have : Software knowledge in photo processing programs, authoring and video editing
Perks - More than just a job
Have an impact. With innovation and smart technology, we are changing the way people travel, and you too can have an impact on this ride.
Trust-based working. We don't punch the clock organize your own schedule. We trust in what you do!
Push boundaries. Everyone is equally important and works together on uncharted challenges alongside inspiring colleagues from all over the world.
Fun at work and beyond. Discover the world with your free FlixBus rides and join our regular team events there's always something to celebrate!
Feel at home. We provide you with a laptop, comfortable working space, free drinks, casual dress code, diverse employee discounts and more.
Minimum level of qualification required
Minimum level of experience required
English (Full professional proficiency)
as soon as possible