Training Specialist (REF8404R) Work remotely in Germany
ProPharma Group
Klein Bennebek, Schleswig-Holstein, Germany
vor 6 Tg.

Company Description

ProPharma Group is an industry leading, single source provider for regulatory compliance, pharmacovigilance, and medical information services across the full development lifecycle for pharmaceutical, biotechnology, and medical device companies.

Operating around the world with offices in Australia, Canada, Germany, Japan, the Netherlands, Sweden, United Kingdom, and the United States, ProPharma Group’s fully integrated service offerings will provide clients with a comprehensive suite of global support services that are required to be competitive in today’s dynamic markets.

We build successful long-term relationships with clients by providing leading industry knowledge, experience, and proven processes.

Job Description

The training specialist will coordinate, deliver and track training and support to ProPharma Group employees. Training will include new employee onboarding, program specific training and ongoing staff training.

Essential Functions Include

  • Deliver training to employees using a variety of instructional techniques and modalities.
  • Support the accreditation and certification of employees through the quality checking of test calls, cases and work items against predefined criteria, documenting results and providing feedback as required.
  • Monitor trainees’ training performance and providing feedback to Management.
  • Perform administrative tasks such as :
  • monitoring costs
  • coordinating and scheduling classes and enrolment
  • maintaining continuing education requirements
  • ensuring all employee and client training is administered and tracked via training management system
  • producing regular and ad hoc training reports to ensure compliance to KPIs
  • investigate and address training compliance issues with employees
  • gather and document training requirements from internal and client meetings and feedback
  • perform ongoing day-to-day tasks including coordination of training services, meetings and ad-hoc projects to meet business needs
  • Attend routine quality and / or client meetings for training purposes.
  • Investigate to expeditiously address questions and resolve issues.
  • Maintain awareness of and ensure compliance with legal requirements and professional guidelines associated with the provision of medical information on behalf of the pharmaceutical industry.
  • Other duties as assigned.
  • Essential Functions Include

    Qualifications

  • Preferred : Bachelor’s degree.
  • Required : 2 to 4 years training experience.
  • Preferred : Experience training in contact center setting.
  • Preferred : Industry experience as trainer in MI, PV or related.
  • Bilingual (German and English). German skills must be mother tongue level.
  • Extensive working knowledge of Microsoft Office Products.
  • Demonstrated knowledge and application of ADDIE and adult learning principles.
  • Excellent attention to detail.
  • Demonstrated verbal and written communication skills.
  • Excellent organizational, presentation, analytical, problem solving, and facilitation skills.
  • Able to establish strong relationships with internal staff and clients.
  • Excellent organization and prioritization skills to multitask and meet deadlines.
  • Work independently and collaboratively with multidisciplinary teams.
  • Flexible to adapt and meet fluctuating business priorities.
  • Additional Information

  • All candidates must be legally eligible to work in Germany.
  • ProPharma Group does not accept unsolicited resumes from recruiters / third parties. Please, no phone calls or emails to anyone regarding this posting.
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