Senior Consultant Managed Application Services
FIS
Frankfurt, Hesse,DE
vor 7 Tg.

The Managed Application Support Team (MAS) provide on-site support for one of our major German clients in all aspects of their FIS Treasury system comprising AG Quantum, AG Analytics, and Enterprise Solutions customised solutions.

The team provide daily system checks, interface maintenance and L1 / L2 incident support as well as platform support services.

The team work closely with internal Total technical teams to ensure the smooth and continual operation of the system.

  • The position involves on-call support for non-working hours
  • The position will require working on some German public holidays excluding Christmas and New Year’s Day.
  • The successful candidate will ideally have in-depth experience of Quantum version 6 application support in a client facing role.

    You should have a proven track record of investigating and resolving Quantum support issues to a high standard.

    The successful candidate will have experience of providing client-facing documentation to support processes and incident investigations to a high level.

    Key Skills

  • 2 years’ experience of AG Quantum V6 functional support, ideally in an application support role or implementation role.
  • Knowledge of Quantum release / patching / issue reporting process
  • 2 years’ experience in a customer facing role.
  • Excellent verbal German and English communication skills
  • Excellent written presentation skills
  • Experience of core AG Quantum Automation processes
  • AG Data Loader
  • AG Market Data Manager
  • Nice to have

  • AG Analytics Experience
  • AG Scheduler Experience
  • FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-

    keeping. FIS’ more than 53,000 worldwide employees are passionate about moving our clients’ business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe.

    FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the

    FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

    The EEO is the Law poster is available and

    For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer : In developing this job description care was taken to include all competencies needed to successfully perform in this position.

    However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.

    All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

    As part of the selection process this role may require an assessment to determine suitability

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