Regional Customer Service Manager (f / m / d),
Key Job Responsibilities
develops and implements plans to ensure that a high quality and consistent standard of customer service is delivered in line with business objectives, budget, KPI’s;
ensures that the needs of customers are being satisfied, provides excellent customer service and promotes this idea throughout the organization;
fosters an innovative approach to solving client problems and identifying and satisfying client needs;
estimates, negotiates, acquires and manages resources (including people and budgets) in advance to ensure that his / her team move forward seamlessly;
manages the Customer Service teams with complex process management and business interaction in line with the European regional strategy, translates business needs to strategies and operational tactics;
promotes performance and behavior consistent with Ecolab’s goals and standards;
fosters an environment in which people continuously seeking out new opportunities, develop advancements and innovations;
holds others accountable for getting work done and for complying with the company’s policies and standards, develops and recognizes people in a way that enables excellent performance, inspires and energizes others to reach their full potential;
takes a lead role in driving change-management with the business to ensure future optimal business results for Ecolab
manages risk-taking and change leadership in order to achieve large scale results;
develops and maintains sound working relationships with key stakeholders at all levels within the organization, customers and external service providers;
sets the standard among peers for working effectively across divisional and functional boundaries.
Key Job Requirements
University or college degree related studies or education
Several years Customer Service Operations management experience in a high volume and technically advanced call center
Proven performance growth track record over many years in a Customer Service, Sales, Marketing or Supply Chain role
Fluent in German & English as a minimum (French and Italian an additional advantage)
SAP knowledge (SD, SCM, CRM and BI / SAP R3 / SD / Order Processing / Billing) would be an advantage
Ability to build and maintain effective working relationships across matrix organizations and to develop and retain people
Demonstrated process thinking and experience with a strong focus on continuous improvement
Patience and calmness under pressure
Ability to address conflict and resolve stakeholder challenges
Excellent verbal and written communication skills, effective public speaking and delivering presentations
Prepared for traveling within Europe (Switzerland)
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best.
We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance.
In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).
Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.