Customer Service Expert FR
SumUp
Berlin, Germany
vor 2 Tg.

Why SumUp?

We do things differently. More than 350 enthusiastic employees from over 30 nations work in our Berlin office everyday to offer our merchants the best product and service.

If you’re looking for a chance to participate and contribute your ideas, this is the right place for you. We are planning on doing something big and are looking for motivated and creative people to tackle things.

If you think that’s you, we’d love to receive your application!

Your responsibilities as a Customer Support Agent

You are the voice of our company the direct link to our customers

You take care of our French-speaking customers by phone, email, chat and social media channels

You competently support our merchants for all questions and inquiries about our product and service

You actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants

You closely work with other departments together, for example Sales and Marketing

You’re part of an international and multilingual team

REQUIREMENTS

You have excellent language skills in French and feel comfortable speaking and writing in English

You love to communicate, while being easy-going and patient with our customers

Good and customer-friendly service is the highest priority for you

You’re curious and persistent to solve issues

You’re organised and can keep a cool head even in stressful situations

Using a smartphone, tablet or computer is easy for you

BENEFITS

Family environment, flat hierarchies, small teams, regulated working hours

An international and dynamic team with rapid decision making processes

Opportunities to further develop within the company

Professional hardware : everyone can use a Mac

Free drinks, fruits, cereals and nuts for everyone

Fun : regular breakfasts, cocktail parties, team events, yoga and a kicker

Who are we?

We are the leading mobile point-of-sale (mPOS) company in Europe. We started out 6 years ago and built our payment service from scratch to shake up the industry and wake up the entrepreneur within anyone.

We created a unique device that with the smartphone that’s in your pocket, allows small merchants to accept card payments anywhere.

From our paperless onboarding to taking the first payment, we make it easy. Traditional offerings leave out small businesses, we don’t.

We are open and honest about our pricing and have no hidden fees. Our company enjoys impressive global reach and has since expanded into 31 countries (including Germany, United Kingdom and Brazil) with more than 1000 employees worldwide.

Interested? We’re looking forward to your application!

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