Technical Support Representative
Trimble Inc
Hesse, Germany
vor 16 Std.

Trimble is recruiting for a Customer Support Representative to fill an opportunity in Germany. Job Summary : The Customer Support Representative is responsible for providing Tier 1 / entry level support to both internal and external groups including Distribution Partners and Trimble end customers within the EMEA region, and others as required.

The Customer Support Representative provides prompt assistance to business partners, resellers, regional service centers, end-

users and internal Trimble teams relating to product information and technical support. Success in this position involves the timely maintenance of technical support and sales support related issues to reduce company costs and customer and dealer dissatisfaction.

Travel requirements are expected to be 5-10% Key Responsibilities :

  • Provide fast and efficient technical support in assigned areas across multiple Trimble Divisions
  • Create technical notes and documentation on teams workflows and processes
  • Field end user calls, providing support or directing those users to their respective Trimble Distribution Partner
  • Responsible for generating software upgrade codes and demo codes when requested by internal Trimble teams
  • Data and account set up review to investigate and resolve licensing issues (Oracle)
  • Work closely with Priority Support for technical support and product issues.
  • Other duties as assigned
  • Skills & Experience Required :

    Strong troubleshooting and analytical skills

  • Capable of working independently and in a team-based environment
  • Computer literacy and competency
  • Effective decision-making, planning, communication, and collaborative problem solving
  • Excellent written and verbal communication skills
  • Must be fluent in English and German with the ability to articulate thoughts verbally and in written form in professional and organized manner.
  • Potential for nontraditional work hours
  • minimum 2 years customer service experience
  • Familiarity with SalesForce and Oracle a plus
  • Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds.

    Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability.

    From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation and logistics.

    Trimble is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor.

    EOE / M / F / V / D #supportservice

    Trimble Inc. and its affiliate companies consider applicants on the basis of qualifications and without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.

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    This statement is to notify you of the practices that will govern the processing of personal information you provide on the employment section of this website and to obtain your consent for the use of this personal information consistent with this notice.

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