Omio is pursuing a vision of bringing global transport into a single distribution system and creating end-to-end magical consumer journeys.
While the whole world of air, hotels or car rental is normalised, rail, bus, ferries, airport transfers, and all forms of ground transport are fragmented on a local level.
Omio is the largest source of inventory with 1000+ suppliers operating in 35 countries in Europe and North America. Along with their two brands, Rome2Rio used for global discovery, and Omio used for ticketing and journeys, they attract 600m+ users on a yearly basis while continuing to launch new geographies, new verticals, and new products as they scale.
Its a team based in Berlin, with offices in Prague, London, Beijing, Melbourne, and NY.
They are a team of more than 350 passionate employees from more than 45 countries who share the same vision : to create a single tool to help send travellers almost anywhere in Europe, the U.S., and Canada.
Mobility and travel are changing forever and Omio is at the centre of this transformation. At the heart lies the consumer and were on a continuous journey to discover insights and infuse everything we do with a human-centred approach.
Were looking for a Head of User Research to lead and grow our Consumer Insights team, someone whos inherently open-minded, curious, empathetic and exploratory.
At Omio, we share a common goal of making travel easy. We believe were helping scope the future of travel and want you to help us on our journey!
In this role, youll get to :
Work closely with product and design teams to define impactful and actionable research projects
Own the research process including designing, scheduling, organising and executing studies with internal teams and external agencies
Uncover and synthesise research findings to bring them alive within teams and inspire impactful actions that inform product and design in all their work
Lead cross-disciplinary teams on how to apply insights to achieve innovation using design thinking methods
Bring a design thinking mentality and deep curiosity to drive a human-centric culture
Advocate User Research throughout the company, ensuring an evidence-based approach is at the heart of everything we do
Build out a multidisciplinary User Research team to support our product teams and ensure we have the voice of the customer at the centre of our decision-making process
7+ years experience conducting UX research
2-4 years experience hiring, managing, and growing user researchers
Fluency in a broad set of user-centred design research methods
Proven ability to run end to end research studies from study design to delivering actionable insights
Ability to use qualitative and quantitative research methods to uncover insights into our customers
Excellent storytelling skills to communicate complex concepts clearly and persuasively, and to encourage varying audiences to empathise with consumers and to think differently about travel
Demonstrable leadership skills to run workshops with cross-functional teams
Enjoyment of a fast-paced environment and able to meet deadlines and deliver high-quality work on schedule
Comfort working with outputs from other insights functions and familiarity with statistical concepts typically used in market research is a plus
A BS or equivalent degree in psychology, cognitive science, Human-Centred Interaction (HCI), etc.