The Field Service Engineer will provide support for all Servomex Analysers and Systems. They will conduct service training for customers and Servomex employees as well as provide technical support to customers and distributors throughout Germany and EMEAI region.
The position will require travel throughout Germany with occasional travel within the EMEAI region.
Key Responsibilities will include :
To service, repair and commission all Servomex products to ensure that the Company’s reputation is maintained and enhanced through exceeding expectations and delighting customers.
To carry out FAT and SAT of systems
To actively be involved with quoting service activities and pursuing potential business
Assist with technical sales enquiries for Servomex products and help make our customers aware of the advantages of maintenance contracts.
To complete repair, service and commissioning reports and any other required documentation.
To ensure that Servomex equipment meets the relevant health and safety and local safety requirements and if not, ensure the customer accepts responsibility.
To communicate with relevant departments concerning problems with Servomex equipment and customer requirements using quality and customer complaint procedures.
Assist with systems testing and provide help with build to the Systems Engineering department to ensure that systems meet the required performance and specification prior to shipment.
To take part in Customer Service improvement initiatives as required by the Service Manager.
Travel required including Germany wide and occasionally other European countries. Middle East visits for lengths of up to 3 weeks
Participation in forecasting and service planning calls
A proven track record of working within a Field Service Engineer position repairing instrumentation as well as installing and troubleshooting.
Strong Electronic and Instrumentation background.
Experienced in providing various levels of customer training.
Ability to build strong working relationships with customers.
Experienced in working within the following industries - oil and gas, industrial gases, cement, food and chemical
Start up, commissioning, FAT, SAT
Ability to interpret maintenance manuals, schematics, and wiring diagrams.
Competent in MS Office suite and SAP.
Good written and verbal skills.
Results oriented attitude
Strong communication and problem-solving skills
Experienced in working remotely with minimum supervision
Willingness to travel within Germany and EMEAI region
Fluent in English and German (written and spoken)
Full clean driving licence
System integration knowledge
Another European language a plus
Please apply with your full CV in English - Quoting Reference : UK004