About the opportunity
As a Launch Manager, you will work directly with Contentful’s new enterprise customers to ensure they get maximum value from our platform early on.
You will help our customers onboard with Contentful products, collaborate on creating a path for their success and ensure a smooth transition on their continued customer journey.
You will also amplify the voice of the customer internally by driving continuous feedback into our Product, Engineering and Customer Experience teams on ways we can better serve our customers
What to expect?
Drive new enterprise onboarding and ensure customer goals and expectations are on track for long term project(s) success
Develop success plans for customers that lay out the path for their onboarding, launch and beyond
Enable customers with Contentful essentials related to their project, use case and Contentful experience
Translate customer insights into actionable feedback for our product and go-to-market teams
Ensure seamless customer transition on their journey past the launch program
What you need to be successful?
1-2 years of experience in customer-facing roles working with technical product (your previous title might have been Technical Account Manager, Onboarding Manager, Solution Manager or Sales Engineer)
Experience in building alignment and relationships with both technical and business users in large enterprises
Ability to understand and explain the Contentful API, as well as the modern content management and digital experience stack
Excellent oral and written communication and presentation skills
Ability to prioritize and manage time effectively with high volume of competing requests
What’s in it for you?
Join an ambitious tech company reshaping the way people build digital products.
We set you up for success, equipping you with the latest and greatest hardware
Enjoy a full range of events , including workshops, Contentful-hosted meetups, guest speakers and team activities. Meet your team members from across the globe at our annual offsite.
Get fit! We offer a variety of health and fitness classes and a discount on Urban Sports Club.
We value our employees health and safety. Our teams are working remotely during the COVID-19 pandemic.
Use your personal education budget to improve your skills and grow in your career. Join a free German class or one of our many internal learning initiatives!
Plus, Contentful socks! Oh yeah!