Director Client Management I
Germany>Hesse>Frankfurt am Main
vor 11 Tg.

American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road.

With approximately 16,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.

We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers.

Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations.

As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.

Get ready to make impressions that will last.

We are looking for a leader who’s renowned for getting it done. You’ll thrive and have evidence of building and driving effective customer strategy & service delivery within a global business environment and teams.

This role will also demand that rare quality of being incredibly gifted at working with & driving client relationships and results as well as working strategically and driving the performance of the team and the wider organisation to support our customers every day.

Key Duties

  • Development and ownership of Germany's Customer strategy , deliverables and customer experience
  • Ensure the GER client team deliver financial and productivity KPI’S
  • Provide engaging and inspiring leadership of the Amex GBT Client management teams
  • Organise robust and clear lines of internal communication between client management teams and departments
  • Provide clear customer representation and insight into product development
  • Live and drive our culture everywhere
  • Sit on the GER Management team and drive the wider business
  • Play your part in supporting the wider GER Travel Management Community and have a presence
  • Frankfurt am Main

    It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-

    discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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