VAS Operations Associate for Customs (m/f)
The Maersk Group
Germany
vor 16 Tg.

We offer

  • To support management :
  • oDeliver the agreed service levels

    oDeliver the budget targets per customer assigned to Gateway as a whole

  • To pro-actively perform, organize and coordinate Gateway activities related to defined areas and responsibility, offering second-to-none service to clients
  • To pro-actively provide and manage professional Gateway services and support the Gateway department in achieving results as per given targets / KPIs
  • To be an active member of Gateway team in order to optimize own skills and work processes, safeguarding a future high professional staff level, ready to take on and further develop additional business for the Gateway organization
  • Key responsibilities

  • Assuring accurate and pro-active follow-up and communication, both internal as external
  • Maintaining a stable / high quality level of operation : i.e.
  • oensuring that the agreed service levels are delivered to our customers

    oensuring that the sub-contractors are operating according the Standard Operating Procedures (SOP)

  • Meeting the agreed Key Performance Indicators (KPI’s)
  • Issue and distribute the required reports and information request flows in full on time
  • Ensure timely and accurate updating of Damco and customer’s business systems
  • Ensure that all threats, pitfalls and risks are avoided and if any are envisaged or seen this must be escalated to your direct manager or in absence towards substitute.
  • Sharing knowledge and best practices with team-members
  • Ensure maintenance of Internal Operating Procedures (IOP)
  • Handle non-conformance issues with Gateway Manager or Supervisors Reply to all requests within a 24 hour period or earlier if requested
  • Monitor data quality and pro-actively ensure that errors are corrected
  • Customs related

  • Prepare and submit all necessary documents and registrations for the client’s cargoes
  • Close co-operation with internal colleagues to ensure correct / on time customs formalities
  • Ensure and maintain good and adequate relation with German customs
  • Assist German customs during physical cargo control on site
  • Assist German customs during documents control on site
  • Others

  • Assist in solving daily operational issues; continuously interacting with the various stakeholders : shipping companies, trucking companies, warehouse and the customers.
  • All customs related items will be coordinated & managed by you from A to Z.

  • Ensure documentation flow send in full on time (e.g. B / L)
  • Project and ad-hoc tasks
  • General

    The ideal candidate will be a pro-active team-member who has the ability of organizing and managing workload and a strong commercial focus.

    A good communicator (2-way communication) with customer focus and with drive for productivity and efficiency as well as for process excellence , ready to increase own forwarding skills.

    2 years experience in Customs business

    The ability to write, communicate and sell in German language is very necessary.

    Same level of fluency in English a distinct advantage, a good level of English, verbally and in writing is minimum requirement.

    Key (technical) skills

  • Professional standard knowledge of Forwarding (all modes of transport)
  • Detailed knowledge of customs legislation and systems (e.g. DBH, ATLAS)
  • Good general IT and systems skills
  • Good knowledge of Outlook, Word, Powerpoint, advanced Excel knowledge
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