Expedia are looking for a 3PP EMEA Senior Account Manager to join the business. Your primary responsibility in this assigned point of sales is to initiate, develop and maintain a high quality portfolio of Tour Operator products for Expedia’s fast-
growing customer base in the specific region.
In doing so, you will also continuously work with our Tour Operator partners to help them improve the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia POS’s,.
By consistently using data specific to the market available in Expedient, Expedia’s proprietary market insights and activity prioritization dashboard, and demonstrating your local market knowledge, the senior account manager will :
Build and dynamically expand their portfolio of top localpartners by introducing prospective high potential partners to Expedia’s global value proposition and facilitating their on boarding process
Negotiate, develop and sustain strong partner relationships by providing significant data insights and excellent consulting services.
Maximize the revenue by first class negotiation skills and archive an over markets standard base commission and an over market standard override and negotiate merchandising budgets to promote the Tour Operator product.
Be the single point of contact for the Tour Operator and the specific Expedia departments (legal, finance, tax, GRO, etc.)
Ensure that the Tour Operator product (content, rates and availability) is consistently optimized and competitive on the Expedia sites to maximize customer conversion and that the product is available on all relevant Expedia channels (SEM, SEO, OPM, etc)
Secure additional inventory over high demand and compression periods to satisfy customers’ pressing needs
Secure seasonal deals to support the brands’ merchandising and marketing efforts.
Continuously promote and develop Tour Operators partners’ high engagement with Expedia’s full suite of : Marketing and merchandising opportunities, specialized brands (e.
g. Expedia TD, Travelocity, Ebookers) potential opportunities, connectivity solutions (Traveltainment, Peakwork, Softvoyage) and key support functions
Represent Expedia in the local market (especially travel fairs, Tour Operator congresses, Tour Operator partner events), build Expedia’s company profile with key local influencers (e.
g. tourism bureau, Tour Operator association, etc.) and provide expertise to the local industry
Contribute to cross functional Expedia business initiatives; provide input to the Expedia key departments like SEM, SEO, Product, OPM, etc.
Provide ongoing input to Senior management in developing effective and scalable solutions to improve process efficiencies
Provide mentorship to colleagues on best practices
As an individual contributor or through management of a small team, execute effectively based on KPI metrics (targets, goals and / or strategic objectives) set by LPS leadership
This role, with its focus on strategic markets and top Tour Operator accounts, is the epicenter of the New Inventory's team responsibility, which is to ensure that Expedia’s brands’ global customers always find the most suitable package product for their dream trip wherever they want to go, and that our Tour Operator partners can effectively, efficiently and throughout the year, reach Expedia’s unique breath of global traveler demand
Required Skills & Experience
3-6 year experience in working with a Tour Operator, Travel Agency chain or an OTA.
Fluency in both German and English language is essential.
Drive for Results
High impact personality : intellectual agility, entrepreneurship, compassion in relationship, excellent teammate
Hungry, visionary, motivated, action-oriented, results-focused.
Strong organization and time management skills, rigor, attention to details
Persistence when facing challenging situations
Ability to multi-task effectively.
Ability to build authentic relationships and earn the confidence of others, forging productive and long term internal and external partnerships based on mutual support through a reciprocal style
Lead negotiations with Tour Operators and find agreements with all key Tour Operators in the relevant markets with economics which are above market standard.
Collaborate with ELCA and Tax, ensuring that all Expedia necessary clauses are part of any Tour Operator contract.
Excellent analytical and critical thinking ability, including proven general problem-solving skills and an intense curiosity to identify trends and ensuing business needs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.