Henkel operates worldwide with leading brands and technologies in three exciting business areas : Laundry & Home Care, Beauty Care and Adhesive Technologies.
Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job.
It's a passion. Have you got what it takes?
The Service Delivery Management (SDM) ensures proper maintenance and support services of BI applications and infrastructure components for all business units and functions according to the agreed service levels.
Focus will be on ensuring the smooth setup and steering of the NEW BI provider. Service Delivery Management is key contact for the business partners when it comes to safeguarding the operations of IT delivery services.
The service partners are key counterparts to ensure availability and quality. They have to be steered according to Henkel ITIL processes and corporate standards and in line with the contractual agreements made.
What we offer
Provider management and steering according to the global contractual agreement
Onboarding of providers and corresponding support organization in SSC
Defining and implementation of guidelines and controls to ensure service quality
Safeguarding operational excellence together with the service provider in line with Corporate Standards and ITIL processes
Service level management, contractual administration, escalation management and business partnership
Initiating and driving continuous improvements for BI environment
Management of IT developments by providers of BI services
Who we are looking for
University degree with superior results, preferably in Information Technology or Business Administration
At least 7 years of international experience in IT operations, IT provider management and / or IT service delivery management
Knowledge of IT operational processes such as incident- / problem and change-management and other ITIL processes
Good understanding of IT technology, infrastructure and information security aspects
Experience in the area of business intelligence would be beneficial
Good knowledge of financial management is beneficial
Team player with excellent communication skills in English is a must, understanding of German language would be beneficial